Privacy Policy

1. Introduction

Starfish Naturopathy (“we”, “our”, “us”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and safeguard information when you visit our website or engage with our naturopathy services.

By using this website, you agree to the practices described in this policy.

2. Information We CollectInformation You Provide

We may collect personal information when you:

Submit an enquiry
Book an appointment
Request naturopathy support or resources
Sign up for updates or newsletters
Contact us directly

This may include your name, email address, phone number, appointment details, and any information you choose to share.

Information Collected Automatically

When you browse our website, we may collect:

IP address and device information
Browser type and pages visited
General usage and analytics data
Cookies that help improve website performance

We do not collect sensitive health information through the website unless you voluntarily provide it.

3. How We Use Your Information

We use personal information to:

Respond to enquiries and appointment requests
Provide naturopathy services and follow‑up communication
Share updates, newsletters, or wellbeing information (only if you opt in)
Improve website functionality and user experience
Analyse traffic and engagement
Maintain security and prevent misuse of our website

We do not sell or share your personal information for third‑party marketing.

4. Cookies & Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. Cookies help us:

Improve functionality
Tailor content
Monitor traffic patterns

You can disable cookies through your browser settings at any time.

5. Sharing Your Information

We may share information with trusted service providers who assist with:

Website hosting
Email delivery
Booking systems
Analytics
Security monitoring

These providers are required to protect your information and use it only for services delivered on our behalf.

We may also disclose information if required by law.

6. Data Storage & Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes secure hosting, restricted access, and industry‑standard security practices.

However, no online system is completely risk‑free, and we cannot guarantee absolute security.

7. Your Rights

You have the right to: